Jeweler's workbench with tools and gemstones
Journal / Press

Notes from the bench.

Operations6 min

How to Evaluate a Jewelry Manufacturer Before You Commit

Most retailers judge a factory by the sample tray. Here's what to look at instead — capacity planning, setter retention, and how fast they actually turn a reorder.

May 2026Read →
Retail4 min

What Independent Jewelers Actually Want From a Wholesale Partner

We asked 200 store owners what kept them loyal to one vendor over another. The answers had almost nothing to do with price.

April 2026Read →
Growth5 min

Why We Invest in the Brands We Manufacture For

Every brand investment we make starts on the factory floor. If we do not know how the jewelry is made, we do not put capital behind it.

March 2026Read →
Craft7 min

Diamond Setting at 40x: What the Microscope Reveals

A setter's bench is a quiet place. We spent a week watching micro-pave work in Providence and came away with a new respect for patience.

February 2026Read →
Network4 min

The Real Job of a Territory Sales Rep

It is not order-taking. The best reps we know fix problems before the store owner knows they exist. Here is how they do it.

January 2026Read →
Platform5 min

Building a Retailer Portal Jewelers Actually Log Into

We rebuilt our B2B ordering platform from scratch after watching store owners ignore the old one. The new rule: if it takes more than three clicks, it does not ship.

December 2025Read →
The Trade List

New writing, sent occasionally. No marketing.

Notes from the bench, the warehouse, and the road. We send when we have something worth reading, which is rarely more than once a month.